How Do InPost Lockers Work

InPost lockers are part of a fast-growing delivery network offering round-the-clock access to parcel collection and drop-off services. With thousands of lockers now installed across the UK in supermarkets, petrol stations and residential areas, they offer a convenient alternative to traditional home deliveries or post office queues. This guide explains how InPost lockers work, who can use them and how they are transforming the way people send and receive parcels in ecommerce and everyday life.

What Are InPost Lockers

InPost lockers are automated, self-service units made up of compartments in various sizes. These compartments are designed to securely hold parcels until they are collected by the recipient or picked up by a courier for delivery. The lockers are managed electronically, with access granted via a unique code or QR scan. They are accessible 24 hours a day, allowing users to send, collect or return parcels at their convenience, without the need to speak to staff or wait in a queue.

How to Send a Parcel Using InPost Lockers

To send a parcel using an InPost locker, the process begins online. Visit the InPost website or app to create a shipping label. After entering the recipient’s details and confirming the parcel size, you will receive a QR code or drop-off code. Package your item securely, ensuring it fits within the selected locker size and weight limits. Then take the parcel to your nearest locker.

At the locker screen, select the ‘Send a Parcel’ option and scan your QR code or enter the code manually. The system will automatically open the correct compartment. Place your parcel inside and close the door firmly. A courier will collect the parcel later that day or the next working day, depending on the time of drop-off. You will receive confirmation and tracking updates throughout the journey.

How to Collect a Parcel from InPost Lockers

When ordering from a retailer that offers InPost delivery, you can select a locker location that suits you. Once your parcel has been delivered to the locker, you will receive a text or email notification with a collection code. Visit the locker and select ‘Collect a Parcel’ on the screen. Enter the code or scan the barcode to open the compartment. Retrieve your parcel and close the door to complete the collection. There is no need for ID, and the process typically takes less than a minute.

How Returns Work with InPost Lockers

Returns are a popular use of InPost lockers, especially for clothing, footwear and homeware. To return an item, visit the returns section on the retailer’s website and choose InPost as your method. You will be issued a QR code for drop-off. Head to a locker, select ‘Return a Parcel’ and scan the code. The locker will open, and you can insert your parcel. The courier will then return the item to the retailer. This process avoids printing at home and does not require standing in line at a post office.

Locker Sizes and Parcel Limits

InPost lockers come in a range of sizes to accommodate different parcel types. The maximum parcel dimensions are 41cm by 38cm by 64cm, with a weight limit of 15 kilograms. This covers most clothing parcels, electronics, small appliances and boxed goods. The system will guide you to choose the appropriate size during the booking process. If your parcel is too large, you will need to use an alternative service.

Security and Tracking

Each locker is monitored by a digital access system. Parcels are only accessible with a unique code or QR scan, reducing the risk of theft or misdelivery. Every parcel sent or received is tracked from the moment it enters the system to final delivery. Notifications are sent at each stage, including confirmation of drop-off, collection by courier and delivery updates. Tracking is included for both domestic and return parcels, and updates are available via email, SMS or the InPost app.

Availability and Locations

InPost lockers are installed in easily accessible public areas across the UK. They are typically found at supermarkets, train stations, gyms, petrol forecourts and residential blocks. Many are available 24 hours a day, allowing users to collect or drop parcels outside of standard working hours. This is particularly useful for shift workers, busy families and online sellers who prefer flexible scheduling.

Ecommerce Integration and Business Use

InPost lockers are fully integrated with leading ecommerce platforms including Shopify, eBay and WooCommerce. Retailers can offer InPost as a delivery or returns option at checkout, providing a convenient choice for customers. For ecommerce sellers, using InPost can reduce failed deliveries and improve return handling. Sellers benefit from tracking visibility, easy drop-off options and fewer customer service issues caused by missed deliveries or long return delays.

Benefits and Considerations

InPost lockers offer speed, flexibility and reliability. They eliminate the need to wait at home or visit a depot. They are environmentally efficient, as couriers can deliver multiple parcels in one visit. However, parcel size limits and occasional locker capacity issues can be a drawback. During busy periods, lockers may be temporarily full, so users are encouraged to check availability before visiting. Most lockers also have a three-day pickup window before parcels are returned to sender.

Summary

InPost lockers work by offering secure, round-the-clock access to parcel delivery and return services through a network of automated compartments. They simplify the delivery process for individual senders, shoppers and ecommerce retailers alike. With a straightforward booking system, fast access, and strong integration with online platforms, InPost lockers provide a modern, convenient alternative to traditional delivery methods. As the UK’s demand for flexible logistics grows, these lockers are becoming a vital part of the delivery network.