How Does InPost Digital Label Work

The InPost digital label is a simple, paperless alternative to traditional parcel labelling. It allows users to send or return parcels without needing to print anything at home. Particularly useful for those without printers or for people who prefer a more convenient drop-off process, the digital label system streamlines the experience at the locker and reduces waste. This guide explains how the InPost digital label works, what steps to follow, and what to expect when using it.

What Is a Digital Label

A digital label is an electronic shipping label that replaces the need to print and stick a physical label on a parcel. Instead of applying anything to the package, users receive a QR code or numeric drop-off code, which is scanned or entered directly at the locker. This digital information links the parcel to the sender, recipient and delivery service.

When to Use a Digital Label

The InPost digital label is typically available for standard parcel deliveries or returns booked through the InPost website, app or partner retailers. It is especially useful for returns, as it allows the customer to send a parcel back without printing paperwork. Many major retailers now offer the digital label option at checkout or through their returns portals.

Booking with a Digital Label

To use a digital label, start by creating your parcel booking through the InPost website, app or a supported retailer. Enter the parcel details and confirm the size, weight and destination. At checkout, you will be given the option to select a digital label. Once confirmed, you will receive a QR code or numeric code by email, SMS or in the app.

This code is all you need to drop off your parcel—no printing required.

How to Use the Digital Label at the Locker

When you arrive at your chosen InPost locker, tap the screen and select 'Send a Parcel'. You will then be prompted to scan your QR code or enter the six-digit drop-off code manually. Once entered, the locker system will identify your booking and open the correct compartment based on your selected parcel size. Simply place the parcel inside and close the door securely.

The system will log the drop-off and send you a confirmation message. The parcel will then be collected by a courier and enter the delivery network.

What to Write on the Parcel

Although the digital label removes the need for printing, it is still a good idea to write the recipient’s name and order number on the parcel in pen or marker, especially for returns. This helps with manual identification in the rare event of a scanning or label error during transit.

Benefits of Using a Digital Label

The digital label system saves time and materials. It is particularly helpful for those without easy access to a printer, and it makes the drop-off process quicker. There is also less risk of printed labels peeling off or becoming unreadable. In addition, digital labels reduce paper waste and support more sustainable shipping practices.

Retail and Ecommerce Integration

Many major UK retailers now support digital labels for returns. When selected during the return process, customers are guided through generating a QR code, which is sent to their phone. This seamless integration improves the returns experience and reduces the number of failed or delayed shipments. Ecommerce platforms can also adopt the system to offer their customers greater flexibility.

Is the Digital Label System Secure

Yes, digital labels are linked to specific bookings and verified at the locker. Only the correct code will open the locker compartment, and once scanned, the parcel’s journey is tracked through the InPost network. All tracking updates are tied to the digital booking, offering full visibility for both sender and recipient.

What If the Code Does Not Work

If the QR code or drop-off code does not work at the locker, double-check that you are at the correct location. Errors may also occur if the code is expired or mistyped. In most cases, rescanning the QR code or re-entering the digits will resolve the issue. If not, you can contact InPost customer support for assistance.

Summary

The InPost digital label allows parcels to be sent or returned without printing a label at home. By using a QR code or drop-off code, users can quickly deposit items into lockers without paperwork. The process is fast, secure and eco-friendly, making it a popular option for modern parcel delivery and returns. Whether you are an individual sending a one-off item or a business managing ecommerce logistics, the digital label system simplifies the shipping process from start to finish.