How Does InPost Work

InPost is a parcel delivery and return service that operates through a network of self-service lockers across the UK. Designed to provide 24/7 convenience, InPost allows individuals and businesses to send, collect or return parcels without queues, post office visits or the need to wait at home. As ecommerce continues to grow and flexible delivery becomes more important, InPost offers a streamlined solution that benefits both sellers and customers. This guide explains how InPost works, who can use it and why it is changing the way parcels are handled across the UK.

What Is InPost

InPost is a locker-based delivery system that offers contact-free, self-service parcel management. The lockers are placed in accessible public locations such as supermarkets, petrol stations, retail parks and residential areas. Each locker unit consists of multiple compartments in different sizes, operated via a touchscreen interface. InPost works by storing parcels securely inside these compartments until they are collected by a courier or picked up by the recipient. The entire process is digital, fast and simple to use.

Sending a Parcel with InPost

To send a parcel using InPost, you begin by visiting the InPost website or app. There you enter the delivery details, choose the parcel size and generate a label. Once paid, you will receive a QR code and drop-off instructions. Some services require you to print the label at home, while others allow printing at the locker. After packing your item securely, take it to your nearest InPost locker.

At the locker, choose the ‘Send a Parcel’ option on the touchscreen and scan the QR code or enter your code manually. A compartment will open automatically based on the size selected. Place your parcel inside, close the door and wait for confirmation on the screen. The parcel will then be collected by an InPost courier and delivered to its destination.

Collecting a Parcel from InPost

When you choose InPost as your delivery option while shopping online, your parcel will be delivered to the locker location you selected at checkout. Once the item has arrived, you will receive an email or text message with a collection code or barcode. Go to the locker, tap ‘Collect a Parcel’ and enter the code or scan the barcode. The locker door will open, allowing you to retrieve your parcel. You do not need identification, and collections can be made at any time, day or night.

Returning a Parcel Using InPost

InPost is also widely used for returns. Many major UK retailers offer InPost as a return option. To start, visit the retailer’s website and select InPost from their returns portal. You will be given a QR code to scan at the locker. Take the item to a nearby locker, select ‘Return a Parcel’, scan the code and place the item inside the compartment that opens. The locker will close automatically, and your return will be collected by a courier. You will receive tracking updates as the return progresses back to the retailer.

Parcel Sizes and Weight Limits

InPost lockers are designed to accommodate a range of parcel sizes. The maximum parcel dimensions are 41cm by 38cm by 64cm, with a weight limit of 15 kilograms. During the booking process, you will be asked to select the correct size for your parcel. It is important to measure and weigh your package accurately, as oversized or overweight items cannot be accepted by the locker system. Parcels that are too large will require a different delivery service.

Tracking and Notifications

Every parcel sent through InPost includes tracking. When your parcel enters the locker, you receive a confirmation by email or SMS. You can track its progress throughout the delivery journey via the InPost app or website. The system updates automatically when a parcel is collected, delivered or returned. This transparency benefits both senders and recipients, especially in ecommerce, where order visibility is important for customer satisfaction.

Where InPost Lockers Are Located

InPost lockers are installed in convenient, high-traffic areas including supermarket car parks, service stations and residential developments. They are available 24 hours a day, which makes them suitable for users with unpredictable schedules. The lockers are maintained regularly and monitored to ensure security and reliability. Most locations are accessible by foot, bicycle or car, with clear instructions and user-friendly interfaces.

InPost for Businesses and Ecommerce Sellers

InPost integrates with ecommerce platforms such as Shopify, eBay, WooCommerce and more. This allows businesses to offer locker delivery and returns at checkout, improving customer flexibility and reducing delivery failures. For sellers, InPost provides quicker turnaround for returns, streamlined order fulfilment and reduced time spent managing missed deliveries. The digital platform supports bulk label creation, order tracking and customer communication.

The Benefits of InPost

InPost works by removing the constraints of fixed delivery windows and limited opening hours. Users are free to drop off or collect parcels at times that suit them. There is no need for queuing, printing at home or waiting for couriers. The process is designed to be simple and intuitive, reducing the risk of failed deliveries and enhancing the customer experience. For businesses, InPost offers cost-effective, trackable and scalable solutions for both dispatch and returns.

Summary

InPost works by offering an automated locker-based system for sending, collecting and returning parcels across the UK. By combining user-friendly technology, flexible access and reliable tracking, it has become a valuable option for individuals and ecommerce sellers alike. With growing coverage and easy integration into online platforms, InPost is helping to reshape how deliveries are managed, giving people more control over when and how they handle their parcels.