How Long Do InPost Hold Parcels

When using InPost lockers to send or receive parcels it is useful to know how long they will hold items before returning to the sender. Understanding parcel holding periods helps avoid failed deliveries and ensures efficient planning. This guide explains how long InPost retains parcels, how expiry times are counted and what to do if a parcel is not collected in time.

Standard Collection Window

InPost holds parcels in lockers for up to forty eight hours from the moment they are delivered to the unit. Recipients are expected to collect their parcel within that time frame to avoid automatic return. The holding period starts when the parcel is placed into the locker and a notification is sent to the recipient.

Reminder Notifications

Twenty four hours after the parcel has been delivered to the locker the recipient will typically receive a reminder notification. This helps prompt action before the holding window ends. It is still the recipient’s responsibility to retrieve the parcel before the time limit expires.

What Happens When the Holding Period Ends

If the parcel has not been collected within forty eight hours it is automatically returned to the sender. This means that even though the locker remains accessible, the system will no longer permit access to that parcel. The sender will be notified that the parcel is being returned and tracking updates may reflect the reversal of the delivery.

How the Time Frame Is Calculated

The holding period counts calendar hours rather than just working hours. For example a parcel delivered early on a Monday morning must be collected within two full days otherwise it will be removed automatically. The forty eight hour window includes weekends and public holidays although couriers do not collect on Sundays.

Exchange and Return Processes

For return or exchange parcels placed into an InPost locker the same rules apply. If the customer does not collect or if the sender is expecting a return from the locker it must be completed within the two day window. After that time the locker releases the parcel and the return process is cancelled.

What to Do If Collection Is Missed

If you miss the collection window as a sender contact the recipient to arrange resending or recollection. If you are the recipient you may need to ask the sender to reinitiate the shipping process. Most tracking systems will show the parcel being returned and provide timing details for when it was removed.

Exceptions and Special Cases

In rare situations parcels may be held slightly longer when network disruptions occur or if a locker is temporarily inaccessible. InPost may provide updates on extraordinary delays but normally parcels are removed precisely after the forty eight hour limit. Residential and business lockers are treated the same in this process.

Planning for Ecommerce and Logistics

Sellers should advise customers clearly about the forty eight hour collection window. Including guidance in order confirmation or returns emails reduces the likelihood of missed collections. It also helps to choose delivery timestamps that allow recipients to collect promptly.

Summary

InPost holds parcels in lockers for up to forty eight hours from delivery. A reminder is sent at twenty four hours and uncollected parcels are returned to the sender after the time expires. The holding window is calendar based and applies to all locker types. Clear communication helps avoid missed collections and ensures smoother parcel handling for senders and recipients.