How to Collect from InPost Locker

InPost lockers are designed to offer a simple, contact-free and convenient way to collect parcels without the need to wait at home or queue at a collection point. Whether you are an online shopper or someone receiving a return, knowing how to collect from an InPost locker ensures the process is quick and stress-free. This guide walks through how the system works, what you will need and what to expect at the locker.

What Happens When a Parcel Is Delivered

Once a parcel has been delivered to your selected InPost locker, you will receive a notification by text message, email or through the InPost app. This message will include all the information you need to collect the parcel, including a unique collection code or QR code. The notification will also confirm the location of the locker and the time window you have to retrieve your item.

How Long Do You Have to Collect

You have 48 hours from the time the parcel arrives in the locker to collect it. After that, the parcel is returned to the sender. A reminder is usually sent about 24 hours before the collection period expires, but it is best to retrieve your parcel as soon as possible to avoid delays or missed deliveries.

Where to Find the Locker

InPost lockers are located across the UK in supermarkets, petrol stations, shopping centres, train stations and other accessible public places. They are open 24 hours a day, 7 days a week. When choosing a delivery option at checkout, you can select the most convenient locker for you. Once your parcel is delivered, your confirmation message will include a direct address or location description for the selected unit.

What You Need to Bring

To collect your parcel, you will need either the six-digit collection code or the QR code sent in your notification. You do not need to bring ID or paperwork. The code can be shown on your phone screen or entered manually at the locker touchscreen. There is no need to install an app unless you prefer to manage deliveries that way.

Steps to Collect from the Locker

When you arrive at the InPost locker, approach the screen and tap 'Collect a Parcel'. You will then be prompted to either scan your QR code or manually enter the six-digit collection code. Once the code is recognised, the corresponding locker door will open automatically. Remove your parcel, close the door securely and you are done. A notification confirming the collection will be sent shortly after.

What If the Code Does Not Work

If the code or QR does not work, double-check that you are at the correct locker location. Mistyped codes, expired time windows or trying to collect from the wrong unit are the most common issues. If the problem continues, contact InPost customer support through their website or app. Do not attempt to open any locker manually, as this may cause damage and delay.

Collecting on Behalf of Someone Else

You can collect a parcel on someone else’s behalf if they forward you the collection code or QR code. Since no ID is required, anyone with the correct code can retrieve the parcel. However, always ensure the person collecting knows which locker to visit and that they are able to access it within the 48-hour window.

Locker Accessibility and Safety

InPost lockers are located in well-lit, monitored areas for safety and convenience. Most lockers are installed at a height and spacing that suits a range of users. However, some compartments may be higher or lower depending on the size of the parcel. If you need assistance or have accessibility requirements, it's best to plan collection during daylight hours or with a companion.

Benefits of Using InPost for Collection

Collecting parcels from an InPost locker removes the need to wait at home for delivery or visit a post office during business hours. The 24/7 availability and straightforward process make it ideal for busy people, shift workers or anyone needing flexible access to their parcels. For ecommerce customers, it offers peace of mind and more control over when and where they receive their items.

Summary

Collecting from an InPost locker is quick and easy. Once you receive a notification with your code, you have 48 hours to retrieve your parcel by scanning or entering the code at the locker. The process is completely self-service, requires no ID and can be done at any time of day. With more lockers being installed across the UK, this collection method is becoming a preferred option for online shoppers and logistics users alike.