How to Use InPost Locker

InPost lockers are fast becoming one of the UK’s most convenient parcel delivery and return options. Whether you are sending items to customers, collecting online orders or returning unwanted goods, these 24/7 self-service lockers offer a flexible way to handle deliveries without needing to queue or wait at home. This guide explains exactly how to use an InPost locker, from dropping off parcels to collecting them, including everything ecommerce sellers and individual users need to know.

What Is an InPost Locker

An InPost locker is a self-service unit made up of secure compartments of various sizes, usually located outside supermarkets, petrol stations, shopping centres or transport hubs. These lockers are designed to hold parcels safely until they are collected or picked up by a courier. Available around the clock, they provide a contact-free and queue-free way to manage deliveries. In the UK, InPost lockers are widely used for both sending and receiving parcels and are supported by major retailers and logistics networks.

Using an InPost Locker to Send a Parcel

Sending a parcel using InPost is a straightforward process. First, visit the InPost website or app and create a parcel label. You will need to enter the delivery details and package dimensions to get the right label and locker size. Once the label has been created and paid for, you will receive a QR code and a drop-off code. There is no need to print the label at home unless you choose the print option. Then, head to your chosen InPost locker location with your parcel.

At the locker screen, select ‘Send a Parcel’ and scan the QR code or enter the drop-off code manually. The locker will open automatically. Place your parcel inside and close the door securely. You will receive a confirmation email or app notification that the parcel has been accepted. A courier will collect it from the locker and deliver it to the recipient.

Collecting a Parcel from an InPost Locker

When you order an item online and choose delivery to an InPost locker, you will receive a notification when your parcel arrives. This message will include a collection code and instructions. Go to the selected locker at a time that suits you. On the touchscreen, choose ‘Collect a Parcel’ and enter your code or scan the barcode provided in the message. The appropriate locker door will open automatically. Take your parcel and ensure the door is closed after collection. You will receive confirmation that the item has been collected.

Returning Items Using InPost Lockers

InPost is also widely used for returns. Many major retailers offer InPost as a return option, particularly for clothing, electronics and homeware. To return an item, go to the InPost website or retailer returns portal and follow the steps to generate a return label. You will be given a QR code or barcode to scan at the locker. At the InPost unit, select ‘Return a Parcel’, scan the code and follow the instructions. Insert the item into the locker once the compartment opens. A courier will collect it and return it to the retailer.

Parcel Size and Weight Limits

InPost lockers are available in several sizes, from small to extra-large. The maximum size for a parcel is 41cm by 38cm by 64cm and the weight limit is 15 kilograms. If your parcel exceeds these dimensions or weight, you will need to use a different delivery method. When using the website or app, you will be asked to choose the locker size that matches your parcel. Always make sure your item is well-packaged and within the size limit to avoid delays or failed drop-offs.

Tracking and Notifications

Every parcel sent or received using InPost comes with tracking. Once your item is scanned into the locker, you will receive a confirmation email or app update. During the journey, you can follow the parcel’s progress through the InPost tracking system. You will be notified when the parcel is collected, delivered or available for pickup. Tracking is included at no extra cost and is updated in real time, giving users full visibility over their deliveries.

Accessibility and Availability

InPost lockers are available 24 hours a day, 7 days a week. This makes them ideal for people with irregular schedules or for those who cannot wait at home for couriers. Most lockers are installed in accessible public places with parking or foot access nearby. There is no need to queue, and no ID is required for pickup unless the retailer has specified otherwise. The process is entirely contact-free and takes just a minute to complete.

InPost for Ecommerce Sellers

For ecommerce businesses, InPost offers a practical way to manage deliveries and returns. It integrates with platforms such as Shopify, WooCommerce and eBay, allowing sellers to offer locker delivery at checkout. The system can reduce failed deliveries and provide buyers with more flexible options. For returns, InPost lockers simplify the process, reduce costs and improve customer satisfaction. Sellers can track parcels from locker to delivery, making the service efficient and transparent.

Pros and Considerations

InPost lockers offer convenience, security and 24/7 access. They eliminate the need to wait at home or travel to a post office. The digital tracking and app-based interface make the process user-friendly. However, parcels must be within the set size and weight limits, and availability may vary by location. At peak times, some lockers may be temporarily full, so choosing less busy hours can help ensure a successful drop-off.

Summary

Using an InPost locker is a modern and efficient way to send, collect or return parcels without queues or fixed opening hours. From creating a label to tracking your delivery, the process is designed to be simple and self-managed. Whether you are a small business offering convenient delivery or a shopper returning an item, InPost lockers provide flexibility, speed and security. As locker networks expand across the UK, they are becoming an essential part of the logistics landscape for both individuals and ecommerce retailers.