Who Delivers InPost

InPost has quickly become one of the UK’s most popular out-of-home delivery solutions. With thousands of parcel lockers across the country, it provides a flexible and contact-free way to send, receive and return parcels. But while many people are familiar with using the lockers themselves, one common question remains—who actually delivers the parcels behind the scenes? This guide explains who delivers InPost parcels, how the network operates, and what this means for customers and businesses using the service.

The InPost Courier Network

InPost manages its own delivery and collection network. That means InPost employs or contracts couriers directly to collect parcels from lockers, transport them through their hub network, and deliver them to either another locker or the recipient’s address. These couriers operate seven days a week, although parcel movement generally runs Monday to Saturday, depending on the location and service level.

How InPost Delivery Works

When a user drops off a parcel at an InPost locker, it is stored securely until a courier collects it. Couriers typically collect from lockers once a day, with timing based on location and volume. The parcel is then scanned into the system and transported to a regional depot. From there, it either moves on to another locker near the recipient or is handed over for last-mile delivery to a home or business address.

InPost’s Own Fleet vs. Third-Party Support

While InPost primarily uses its own branded couriers and vans, it also partners with regional logistics firms in some areas to expand coverage. These third-party drivers follow the same scanning, routing and tracking procedures to ensure consistency. Regardless of who physically delivers the parcel, all updates appear in the InPost tracking system, keeping the customer informed.

Deliveries to Lockers

For locker-to-locker deliveries, the courier places the parcel into a secure compartment at the chosen locker. The recipient then receives a notification with a code or QR link to open the locker. This type of delivery is entirely self-service, allowing the recipient to collect their parcel at any time, day or night. Couriers can access the lockers using secure credentials and only open the compartments assigned to their route.

Deliveries to Home Addresses

When parcels are sent from a locker and delivered to a residential address, they are handled by InPost’s last-mile delivery team. These deliveries typically take place Monday to Saturday and are tracked throughout their journey. Delivery to an address may take slightly longer than locker-to-locker, depending on the courier’s route and location.

Returns and Reverse Logistics

When a customer uses an InPost locker to return a parcel, the process mirrors standard deliveries. A courier collects the return from the locker and delivers it back to the retailer or return address. InPost handles the full journey, providing tracking and proof of drop-off to both sender and recipient. This closed-loop process is especially useful for ecommerce businesses and online shoppers, offering a secure and convenient return method.

Courier Reliability and Customer Sentiment

InPost’s delivery network is known for its punctuality and ease of use. Courier performance is supported by real-time scanning and automated notifications, helping customers track parcels without having to contact support. While service quality can vary slightly by region, the majority of users report high satisfaction with delivery reliability, especially for locker-to-locker services.

How Ecommerce Platforms Use InPost Couriers

InPost integrates directly with ecommerce platforms such as Shopify, eBay and WooCommerce. When an order is processed, a shipping label is created that links to InPost’s network. Couriers then handle the delivery according to the chosen service, whether it’s locker delivery or home drop-off. Retailers benefit from tracked delivery and efficient returns, while customers enjoy the flexibility of choosing where and when to receive their parcels.

Summary

InPost parcels are delivered by InPost’s own network of couriers and contracted partners. Whether parcels are moved between lockers or sent to a home address, InPost handles the full journey from collection to delivery. With real-time tracking, daily collections and wide coverage, InPost provides a reliable and customer-friendly courier solution for individuals and ecommerce businesses across the UK.