What Does ‘We’re Working on It’ Mean InPost

If you have recently sent or are expecting a parcel through InPost, you may have seen a tracking status that reads “We’re working on it.” This message often causes confusion for both senders and recipients, as it does not offer much detail on the exact location or progress of the parcel. This guide explains what “We’re working on it” means within the InPost tracking system, why it appears, and what action, if any, you should take.

Understanding the InPost Tracking Process

InPost parcels are scanned at various stages throughout their journey. These scans generate tracking updates that are shown in real time via email, SMS or the InPost app. Standard statuses include confirmation of drop-off, collection from the locker, transit between depots, arrival at the destination and readiness for collection or delivery. Most updates are clear and reflect specific movements, but “We’re working on it” can be more ambiguous.

What the Message Means

“We’re working on it” is a holding message used when the parcel is in transit but has not yet reached the next scanning point. It generally means that the parcel is moving through the network but has not been updated with a new scan due to processing delays, high volumes or overnight travel. It does not mean that the parcel is lost or delayed indefinitely.

This status is most often seen between the time a parcel is collected from the locker and the moment it is scanned into the next facility or prepared for final delivery.

Common Scenarios When It Appears

You might see this message if your parcel has just been collected but not yet scanned at the depot. It may also appear if the parcel is moving between sorting hubs or if it is due for delivery but the courier has not yet updated the system. In busy periods, such as around Black Friday, Christmas or sales events, this status may appear more frequently due to backlogs in scanning and processing.

How Long the Status Lasts

The “We’re working on it” message typically lasts for 24 to 48 hours, depending on where the parcel is in its journey. For example, if a parcel is moving between cities or is awaiting processing at a busy hub, the status might remain longer than usual. Once the parcel is scanned again—either at the next depot or locker—the tracking status will update automatically.

Should You Be Concerned

There is usually no reason to worry when this status appears. It is a routine part of the tracking process and often reflects that the parcel is in transit. However, if the message remains unchanged for more than three working days, it may be worth contacting InPost customer support to request an update. In most cases, the parcel will continue its journey without issue and the tracking will refresh within a day or two.

Impact on Delivery Time

This tracking message does not necessarily mean your delivery is delayed. It simply means that the next scan has not been registered yet. Parcels typically continue moving behind the scenes, even when tracking information does not update in real time. The delivery timeframe remains within the standard two to four working days for most services unless another message indicates a specific delay.

For Ecommerce Sellers and Businesses

If your customer queries the status “We’re working on it,” reassure them that this is a normal message and that the parcel is still in transit. Encourage them to keep an eye on tracking updates and to allow up to 48 hours for the next scan. You can also provide them with the tracking number so they can monitor the parcel through the InPost website or app.

What to Do If the Status Does Not Change

If the status remains stuck for more than three working days with no further updates, contact InPost’s support team. Be prepared to provide your tracking number, date of drop-off and delivery details. In most cases, the issue will be resolved quickly, either with a refreshed update or confirmation of next steps.

Summary

The message “We’re working on it” in InPost tracking simply means your parcel is in transit but has not yet reached the next scan point. It is a routine part of the delivery process and usually resolves within one to two days. There is no immediate cause for concern, and most parcels continue moving through the network as expected. If no update appears after several working days, contact InPost support for further assistance.